Policies

 

Covid 19 

Information within this section is constantly being updated, with the aim to comply with the governments guidelines. 

Due to post Covid19 and controlling the virus, I have had to reflect a number of factors in to the cost of services offered:

Timing

PPE

Supplies and Sundries

More Colour Cost

Travel

Creating a Comfortable Work Space

Consultations

During the current climate with COVID19 and social distancing, all consultations will be offered via a video call or a consultation can be arranged within the salon. Please book this in advance.

During your consultation, I will discuss and review the current condition of your hair, service you require, location and costs.

Skin Testing

In order to have a colour service a skin test is required 48 hours prior to your appointment. This is important as it will indicate whether you are allergic to any colours I may use on you.

This also applies to clients who I have not seen in the past 6 months.

Appointments

I will now be working from 28 Market Place Fitzrovia, starting from the 16th July 2020. This will be on an appointment only basis until further notice. 

If you however would prefer a home visit this can be arranged. To qualify for a home visit you will ideally need to have the following which can be discussed on consultation:

Nearby Parking will need to be accessible

Kitchen/ Bathroom Work Space

Shower hose or Taps suitable for detachable hose or 

Detachable Shower Head

Appropriate Chair (No High Chairs/Stools)

Mirror

Good Lighting

Deposits for Appointments

A deposit will be taken to secure all future bookings. This will be deducted from the total cost of your appointment on the day.

The deposit is refundable on all cancellations up to 48 hours before your appointment time. 

Hair Extension clients will need to pay for the total cost of the hair extension upfront and then will be required to pay a deposit for the service. 

When the hair extensions are delivered it is important that you are happy with the colour match/ quality as once the tags are removed the hair is non- refundable.

Appointment Cancellation

Policy

If you wish to cancel your appointment, please provide at least 48 hours notice. Failure to do so will result in losing your full deposit.

 

Extra Long, Thick Hair

 

If you have long thick hair, please mention this when booking your appointment. If this is not brought up, I may require more time and product which may result in increased cost or your appointment being rescheduled.

Satisfaction Guarantee

Your satisfaction is my biggest priority. If you are not happy with your service or the outcome of your look, please let me know during your appointment or within 24 hours after your service.

I am committed to rectifying any issues if the fault is on my side. If however you change your mind about the look that has been achieved and wish for this to be altered, then normal charges will be applied to this service.

 

Online Returns 

If you are unhappy with any of the products received, a refund will be granted if the product has not been used and is still in its original packaging. 

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Chlóe Sandoz Hair Ltd 2020