Policies

Consultations and Skin Testing

All Consultations at the salon will be £10.00, non refundable and will be redeemable when booked with a future service. 

During your consultation, I will discuss and review the current condition of your hair, service you require, location and costs. If you require a colour service a Skin Test is mandatory 48hrs prior to your appointment.

Skin Testing

If this is your first Skin Test or if it has been more than 6 months since your last Skin Test; Please make an appointment for a consultation as it is important that you have a skin test. You will not be able to book a colour service without a valid skin test provided by Chloe Sandoz Hair.

During your skin test, Chloe will apply a small amount of colour formula behind your ear. Please leave the formula behind your ear for 48 hours, should you experience any signs of irritation, reddening, swelling, inflammation or itching please contact Chloe immediately. If you develop symptoms that make you unwell please contact a medical professional. When you attend your appointment, Chloe will observe the test site and ask you to complete a questionnaire before proceeding with your colour service.

Appointments

Salon appointments will be available at 28 Market Place Fitzrovia. Strictly on an appointment only basis and if you can attend your service alone i.e no friends, family or children. 

If you however would prefer a home visit this can be arranged. To qualify for a home visit you will ideally need to have the following:

・If in London you will need to cover the cost of London Congestion Charge £15.00.

・I will charge 50p per mile petrol from my post code EN3.

・Nearby Parking will need to be accessible. If parking is not available, please let me know where is suitable.

・Kitchen/ Bathroom Work Space

・Shower hose or Taps suitable for detachable hose or 

・Detachable Shower Head

・Appropriate Chair (No High Chairs/Stools)

・Mirror

・Good Lighting

Deposits for Appointments

A deposit will be taken to secure all future bookings. This will be deducted from the total cost of your appointment on the day.

The deposit is refundable on all cancellations up to 48 hours before the appointment time. 

Hair Extension clients will need to pay for the total cost of the hair extension upfront and then will be required to pay a deposit for the service. 

When the hair extensions are delivered it is important that you are happy with the colour match/ quality as once the tags are removed the hair is non- refundable.

Appointment Cancellation

Policy

If you wish to cancel your appointment, please provide at least 48 hours notice. Failure to do so will result in losing your full deposit.

 

Extra Long, Thick Hair

 

If you have long thick hair, please mention this when booking your appointment. If this is not brought up, I may require more time and product which may result in increased cost or your appointment being rescheduled.

Satisfaction Guarantee

Your satisfaction is my biggest priority. If you are not happy with your service or the outcome of your look, please let me know during your appointment or within 24 hours after your service.

I am committed to rectifying any issues if the fault is on my side. If however you change your mind about the look that has been achieved and wish for this to be altered, then normal charges will be applied to this service.

 

Online Returns 

If you are unhappy with any of the products received, a refund will be granted if the product has not been used and is still in its original packaging.